Shipping Information
Calla the Label can ship nationwide and worldwide. Read the Domestic & International shipping policy below for more information!
Domestic Deliveries
We use JNE Express (https://www.jne.co.id/en/home) for shipping to all cities in Indonesia. We also use GrabExpress (https://express.grab.com/en) for safe and fast shipping within the Jakarta Area.
JNE Express offers Regular, Fast Service, and Trucking. Below you can find the estimated delivery time and type of service from JNE Express.
JNE Express Service Types
- REG (Regular)
- YES (Yakin Esok Sampai)
- TR (JNE Trucking)
JNE Express Estimated Delivery Times
- Jabodetabek & Bandung: 1-3 Working Days
- Jawa, Bali, & NTT: 3-6 Working Days
- Sumatra, Kalimantan, & Sulawesi: 3-7 Working Days
- Papua: 3-12 Working Days
Grab Express is a safe, fast, and convenient courier service with live GPS tracking that helps you to send items within Jakarta Area only. Below you can find the estimated delivery time and type of service from GrabExpress.
Grab Express Service Types
- Instant Delivery: Your on-demand solution for deliveries needed within 2 hours. Maximum weight 15kg
International Deliveries
We ship worldwide! We use DHL-Express (https://www.dhl.com/) for all overseas shipping. Below you can find the estimated delivery time.
DHL Estimated Delivery Times
- South East Asia: 1-3 Working Days
- Japan, Korea, South Asia: 2-3 Working Days
- USA, Canada: 2-3 Working Days
- Europe: 2-4 Working Days
- Middle East: 3-4 Working Days
- Shipping may take a longer lead time for a remote postal code or rural area.
If there is any problem, you can Whatsapp us on +62 899‑8111‑197. Thank You!
After your payment is confirmed, we will process your order in 1-3 working days to check your payment, perform quality control, and pack your order. Orders can only be delivered when the full amount of payment is received and confirmed.
Typically we will process the order on the same day after your payment is confirmed on weekdays. All confirmed orders after 2 PM will be processed on the following day. If your order is confirmed on Friday, your order will be processed the next Monday.
Please note the processing time might take longer due to the high volume of orders.
We will process your order during our working days, from Monday to Friday from 10 AM – 3 PM. We ship every day from Monday to Saturday, except Sunday and public holidays. Note that our order process only checks the payment, prepares, and delivers the goods to the shipping company.
After that, the shipping company needs a certain amount of time to deliver it to you, which varies from 1-2 days for domestic and 3-8 days for international deliveries. In short, from confirmation time the order will arrive earliest in 3 days.
- The shipping fee may vary based on your location and the weight of the items in your order. Free shipping applies for a minimum purchase of IDR 1.000.000 or above. Please note that the shipping fee calculation will be displayed during the checkout process.
- International shipping rates: The shipping fee may vary based on your location and the weight of the items in your order. Please note that the shipping fee calculation will be displayed during the checkout process.
1. Calla The Label is not responsible for any risks of losing after the shipping company delivers to your address.
2. Customers are responsible if the shipping company can't deliver the goods on time due to an incomplete address, no recipient at the address, or the recipient rejects the goods.
3. If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to the customer's conditions.
4. If any shipping errors are coming from Calla, we guarantee that we will give free shipping to the customers.
5. We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible for all fees charged by the shipping company - both for sending and returning the product to us.
6. If you have more than 1 ID numbers you have to pay each shipping fee for each order.
All taxes, duties, and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence, we cannot advise what the cost would be. Calla has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
