FAQ

My order ID

ORDER ID is a random reference number you received after making an order. Be sure to write down this numbers as you need them for payment confirmation and order tracking.

 

Account Information

You can modify your account details and review your order history in “My account” section in the right top of our website.

 

Order Status

  • Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation.
  • Please log in to your account to view your recent order history, status, and tracking information.
  • If you need any assistance with your order, please contact us immediately via email. We will not be able to make changes to your order after your order has shipped.

 

Modify and Cancel Order

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please be 100% sure that you are confirming the purchase to be fair to all customers. Once payment is received, we cannot cancel your order as it has already been processed.

 

How to confirm payment

After the payment has been done, please send us an email at info@callathelabel.com or WhatsApp us at +628999948888 with your.

 

Shipping Method

We use the following courier services:

Domestic: SiCepat Express

Other Countries-International: PT POS INDONESIA

 

Shipping Duration

Domestic orders: Please allow 1 – 5 working days for domestic shipping (Indonesia), depending on the destination. More distant cities might require longer shipping time.

International orders: Please allow 5 – 15 working days for international shipping (outside Indonesia).

 

Shipping Schedule

When placing your order on CALLATHELABEL.com, please take into consideration that we operate Monday through Friday. Therefore, payment confirmation received on weekends and holidays will be checked on the next business day.

Please allow 1 (one) day after payment confirmation for us to check your payment, perform quality control of your merchandise, and pack your order. We will ship the order on the next day. You will be sent a confirmation email once your order has been dispatched with tracking information.

Orders can only be delivered when the full amount of payment is received and confirmed.

PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred.

 

Our delivery timescale for both domestic and international standard orders is shown below:

JAKARTA AREA. Estimated delivery time: 1-3 working days after shipment.

OTHER CITIES IN INDONESIA. Estimated delivery time: 2-5 working days after shipment.

INTERNATIONAL. Estimated delivery time: 5-15 working days after shipment.

Delay might occur during public holidays.

 

Shipping Fee

Please refer to jne.co.id for domestic rates. International rates are upon request.

International rates may change based on exchange rate. Shipping cost will be added to your total purchase after you have checked out.

Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees. Weight of every item is stated on the product detail page that you can reach by simply clicking the product photo.

 

Tracking your shipment

Once your order has been shipped via SICEPAT EXPRESS (domestic) and PT POS INDONESIA (international), you will receive an automated e-mail with your tracking information. Your tracking information can also be found by logging in your account and viewing your orders.

 

Exchange Information

You have 14 days to exchange your items

  1. Sign in to your CALLATHELABEL account and select the order number from which you would like to exchange
  2. You will receive an email confirmation containing your exchange instructions
  3. Once condfirmed, please send the package to:

CALLA THE LABEL

Jl. Belimbing No.5
Cihapit, Bandung
Indonesia

 

Important Information

  • Purchaces items are exchangeable into a different size
  • All exchanges are subject to availability
  • All exchanges are sent to you without shipping cost
  • Please make sure all products are exactly as you received them with tag still attached
  • Product exchanges only applied to products with manufactory defect

  

Thank you for shopping at callathelabel.com

If you have any questions regarding your order please contact us at info@callathelabelcom